@DhruvP15 These are individual and isolated situations. We cannot assist you in this public forum. If you still have this issue unresolved, please contact phone support for assistance or escalation at 1-888-829-8608.
During tax season (mid-February to the regular filing deadline (April 30), we're available 7 days a week during these hours:
9 AM to midnight ET for English support
I highly recommend that person contact their bank to investigate this, as we don't have any product that costs 16k.
