We suggest you contact our product support team by phone.
https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/contact-us/L1h8P...
They have access to tools we don't have here in the community, like screenshare, and see the issues to escalate into an investigation if needed.
Feel free to let us know what the result was.
Thank you for choosing TurboTax.
