Very frustrated! I contacted my employer (government also I might add) and both my T4 statements are accurate. There is a turbo tax glitch (which has existed in the past I found through searching) where you cant enter a second T4 statement with only a box 16A number (without having a box 16 number). You will get an error code and cannot progress. I called the help phone number and was told we can add the second T4 statement's box 16A amount to the first T4 statement's 16A number and thus enter 0s for the second T4 statements box 16A and box 16. WHY? We should be able to enter the boxes exactly as they are written on our employers' T4 statements so they are not only accurate but also align perfectly in case CRA does an audit! I was then told I could 'upgrade' by paying more to get a specialist. No....I do not need a specialist to tell me how to fudge a number because of an ongoing software glitch. Tempted to ditch all my work using turbotax and use free online software that wont freeze up. So if anyone from turbotax is reading this, here is the problem. Some people max out their CPP on their first T4 slip. Then they can pay more (CPP2) on their second T4 slip. So this is why its perfectly legit to have a box 16A number without a box 16 number. Please fix this software glitch now and update so we can just get our taxes done and over with!
