Troubleshooting

@catherineaip Check to see if TurboTax is up to date. Today, we put out new updates.

Please switch to the easy step and start from the beginning. Make sure that the software is up-to-date. If you just continue through the introduction, then the menu should unlock when you get to the Income section.

 

 

Product support says that if that doesn't work, you will have to start a new return.