We recommend contacting our product support team by phone.
https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/contact-us/L1h8P...
They have access to tools we don't have here in Community, like screenshare, and see the issues to escalate into an investigation if needed.
Feel free to let us know the result.
Thank you for choosing TurboTax.
