Susan,
I was enticed into online version last year and when I signed up or ordered, I was never cautioned or warned that I will not get Data files in online version anymore....... I fail to comprehend why Desktop generates .tt files automatically and I am 100% the same files are generated at your end on online versions too, but not shared purposely for exploiting naive customers............. strangely you guys are not seeing the bigger picture......
I spoke to a CSR on a call and I was emailed this: BUT THEN I FOUND THAT IT DOES NOT WORK, AND WHEN CALLED AGAIN I WAS TOLD THIS DOES NOT WORK IN CANADA, BUT IT WORKS IN USA.
To help your customer bring their 2024 TurboTax Online (TTO) return into TurboTax Desktop (TTD) 2025, have them start from the Desktop product, not from TTO:
- Have the customer open TurboTax Desktop 2025 on their computer.
- On the home screen of TurboTax Desktop, have them click the button that says something like:
- “Continue From TurboTax Online”.
- They’ll be prompted to sign in to their TurboTax Online account – make sure this is the same TTO account where the 2024 return was prepared.
- Once signed in, they choose the correct 2024 Online return and follow the prompts; Desktop will automatically locate and import the 2024 TTO file into TTD 2025 (no need to manually find or download the .tax file).
This flow is specifically described as starting from the TurboTax Desktop home screen and choosing “Continue From TurboTax Online,” then confirming which account to use.
Elizabeth
