Troubleshooting

I have emailed your purchase receipt for TurboTax Basic 2020 with the license code.

You have purchased TurboTax Desktop; you need to download the software onto your computer from this link. 

https://intuitglobal.intuit.com/downloads/CanadaTax/2020/dls/TurboTax_2020.exe

Install it, and, as you follow the steps, the application will ask you to activate your product. Here's a link explaining all the steps involved in installing the Desktop version

https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/install-products/understand...

 

Thank you for choosing TurboTax.