Thanks for responding.
I talked to a customer service rep at TT this morning, for 20 minutes, much of it waiting for a response from someone internally. The response was another denial of claim. I asked to speak to a supervisor which was denied. It was suggested I post on this forum, which I did not understand why, but have done so anyway.
When the TT rep who diagnosed my problem on Tuesday and told me to buy and download a new version and then apply for a refund, I said that’s pretty complicated and why didn’t they just issue me a new licence code instead. She said it doesn’t work that way, and I think she answered in good faith. I paid for and downloaded a new version, used the new licence code and everything worked fine .Then I requested the refund through the link provided ,and have been refused twice. I did what TT rep said to do and have now paid for TT twice. It’s irrelevant that the defective licence code was purchased more than 60 days ago, TT sold me defective software. Whether I bought from Costco or not is irrelevant, it’s TT product
Someone can call me, morning preferably. I would like to resolve this without animosity but TT is not thinking straight on this issue. Appreciate your assistance.
