Are you using the TurboTax Online version or the Desktop version? Are you receiving an error message? Please provide more information so that we can assist you appropriately. 

Thank you for choosing TurboTax.

I believe I am using the download version

1- Are you using a Mac computer or Windows? TurboTax Desktop/Download version is only available to Windows users.

2- Please check the box that you received when you purchased the TurboTax software and let us know what it says.