TCCPA
Returning Member

Unable to update ADDRESS fields - transfer 2024 into 2025

I have been using this software for 15+ years - this is 1st time I am getting this issue. When i deleted field content, it remains black and unable to fill the field. ALSO, if I delete the house#/street then the Province field goes blank and at times also the POSTAL CODE.

 

Person moved during the year and was in a different province at end of 2024.

 

Anyone have this issue and if so, how did you fix?

Troubleshooting

If you are using Forms, then the province of residence needs to be changed in the personal info dialog (PINFO). As for changing the address - have you tried using EasyStep?