Turbotax Desktop: I clicked on wrong option - Now my licence code is for Online version

floriw

I purchased the Desktop version (Home and Business) - during installation / activation, after entering the licence code I got on my purchase confirmation (I bought directly on intuit.ca), I inadvertently clicked the wrong option. It seems this has now associated my licence with the ONLINE version.

There doesn't seem to be a way to go back to use the desktop version. I called their support but apparently there is no way for them to generate a new licence code for me (desktop version). All they could offer was to refund my order and have me re-order, however I wouldn't be able to take advantage of my 30% discount I got in March. This is crazy...

Would anybody have a solution?

TurboTax_Susan

I've sent you a private message. You can access your private messages by clicking on the envelope icon in the top right of the page.

user17775426042

Hello, I purchased TurboTax Premier 2025 Desktop (Order QSTNA303155143), but my license code is being rejected as not usable and the software redirects me to the online version. I want to use the Desktop version I paid for. Please verify and activate my license for Desktop use.

TurboTaxAniqua

@user17775426042 Once your license code has been converted to an online version, it cannot be reactivated. I looked into this and got it sorted for you. I've sent you an email. Please check your community inbox. Thanks.

View solution in original post

floriw

Message received and replied to in private. Thank you!

Turbotax Desktop: I clicked on wrong option - Now my licence code is for Online version

Troubleshooting

Troubleshooting

Troubleshooting

Troubleshooting