Thanks for your reply,
I did follow the process you just highlighted. As per the agent suggestion, I requested a refund [CLOUD version], after speaking with 2 agents, - both remotely accessing my computer and failing to upload my income tax (from last year).
I purchased a DESKTOP version on April 16th - after waiting a few days for a refund reply from Turbotax. I am still waiting for a reply as we speak.
Is there any way to get a status on the refund? ( CLOUD version).
Note: the 4th agent (April 30th), said they couldn't access claim info.
It would be much appreciated if i could get a feedback on my refund status.
Kind regards
