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Auto-fill is not working for me. CRA connection is successful and files are downloaded, but error messages appear after system attempts to save files.

Tax slips are all available on the CRA website.
"Turbo Tax has encountered a problem. Please close the browser and... try again."
"Oops! We've encountered an error."
4 Replies

Auto-fill is not working for me. CRA connection is successful and files are downloaded, but error messages appear after system attempts to save files.

Are you using TurboTax CD/Download or TurboTax Online?

Auto-fill is not working for me. CRA connection is successful and files are downloaded, but error messages appear after system attempts to save files.

I'm using TurboTax Online - i.e. on the website, no app downloaded.

Auto-fill is not working for me. CRA connection is successful and files are downloaded, but error messages appear after system attempts to save files.

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

Auto-fill is not working for me. CRA connection is successful and files are downloaded, but error messages appear after system attempts to save files.

I've tried it in Windows, Chrome, and Safari - cleared caches for all - and also tried the app for iPad. Always exactly the same result. Thanks for feedback; I'll try the support phone number.