Unable to print my wifes returns after payment processed and tax efiled still looking for payment

[jwilliams0647]

porcessed two tax returns on a chromebook 

one was fine paid printed printed got receipts 

the second one paid processed got recipts etc but unable to print a back up still looking for payment

[jwilliams0647]

calling the help center does not work unable to get anyone to answer just kicks you out after you answer the first question try again and same thing time after time day after day.  The only response is if you call the us support they will answer but can not help

[Leeanne-TurboTax]

Good afternoon,
I have requested a call back from a supervisor.  He/She will contact you within the next 24 hours,  I am sorry this has happened.
Leeanne@TurboTax

[Leeanne-TurboTax · Accepted solution]

Good afternoon,

Thank you for your question.  https://turbotax.community.intuit.ca/questions/1190214-how-do-i-print-a-copy-of-my-return-in-the-cd-...

Please call us by clicking the following link to the Contact Us page. Then complete the required information. A phone number will appear, along with your incident ID. Call the number. This will ensure that an appropriate agent is assigned to your query:
https://support.turbotax.intuit.ca/contact/

Leeanne@TurboTax