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Can I request refund. I purchased Basic $19.99(O/N:QSTNA142593788) but it doesn't work when file, so I bought another one (I/N:TTWNA142603753 $39.98) and went through?

 
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Can I request refund. I purchased Basic $19.99(O/N:QSTNA142593788) but it doesn't work when file, so I bought another one (I/N:TTWNA142603753 $39.98) and went through?

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