If you would like to change from using the CD/Download you have already purchased to TurboTax Online, you will need to be refunded for one and make a purchase of the other. Our Customer Support team will be better able to assist you with this. Please follow the instructions below to reach an agent who can assist you with this.
https://turbotax.community.intuit.ca/replies/3152013
bherique
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ejonsen33
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ebwiens
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j-lo
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