Getting errors when trying to add option of getting paid support for Trubotax This wasn't expected, but we're working on fixing it

[TurboTaxAniqua]

@jpula1977 We are aware of this issue, and our development team is working for a resolution. We appreciate your patience.

[emandual]

It's almost end of time to file my taxes, and I can't wait to get finished. I got the same error message at the very last step, right before NETFILE CRA filing, and I've been trying to fix it for days, but I'm not figuaring it. What am I supposed to do, and what compensation can TurboTax offer me if I miss the filing deadline, or should I just blame myself and feel guilty for taking advantage of the consumers who trust TurboTax?

[TurboTaxAniqua]

@emandual The filing due date is April 30 for most taxpayers, June 15 for self-employed, and may vary for a deceased person's return.

We are aware of this issue, and our development team is working for a resolution. We appreciate your patience.

[deolafeb]

In as much as this is true, some of us want to complete our tax filing before the CRA due dates. I encountered this error while trying to refile my 2023 taxes, and because I can't complete the refile I am unable to file my 2024 taxes. It's more than 2 weeks now, any idea when this will be resolved?

[TurboTaxAniqua]

We are aware of this issue, and our development team is working on a resolution. We appreciate your patience.

[kanwayfeng]

I’ve been encountering the same “This wasn’t expected, but we’re working on fixing it” error when trying to run the final review before NETFILE submission. This issue has been ongoing for several days on my end — and from what I’ve seen on the TurboTax community forum, it has already lasted for weeks without resolution.

Could you please let me know when this issue is expected to be fixed? I am unable to file my taxes because of it, and this is extremely frustrating as the tax deadline is approaching.Thank you for your attention,

[TurboTaxAniqua]

@kanwayfeng We are aware of this issue, and our development team is working on a resolution. We are hoping this can be resolved quickly. Once it is resolved, we will update you in this thread. We appreciate your patience.