Getting errors when trying to add option of getting paid support for Trubotax This wasn't expected, but we're working on fixing it

[TurboTaxBrenda]

Have you tried again to see if it went through or are you still getting this same error message?

[dianauhrin2025]

I am getting the same message yesterday and today. I have used Turbo tax many times but never the online version and don't think I will use it again. No help or anyone knows what is going on. frustrating to say the least

[TurboTaxAniqua]

@dianauhrin2025 We are aware of the issue and our team is working on it. There will be an update available soon. We appreciate your patience. 

[deolafeb]

Hi, just checking if this update has been completed. Thanks.

[Rainbowhoffman]

Have been trying to Netfile for 3 days and this keeps coming up - 

This wasn't expected, but we're working on fixing it

From this thread this does not look like a new issue but a bug with your online version as I have used CD version for 20 years with no issues.  Is this something I should be returning?  I have 7 more taxes to complete and this version is not very helpful. 

[TurboTaxAniqua]

@deolafeb We are aware of this issue and our team is working for a resolution. We appreciate your patience.  

[Dlau]

This wasn’t expected,but we’re working on fixing it

[Dlau]

How long to get it fixed

[TurboTaxAniqua]

@Dlau Currently we do not have any ETA. We are aware of this issue and our development team is working for a resolution ASAP. We appreciate your patience.

[jpula1977]

"This wasn't expected, but we"re working on fixing it"

This message appeared during a review. I have been waiting awhile and nothing his happening