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How come last year your service was free, but this year it cost us $45.18? We are seniors and find this charge excessive.

Why this year did it cost us $45.18, when last year your service was free? We are seniors and find the cost hurtful.

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How come last year your service was free, but this year it cost us $45.18? We are seniors and find this charge excessive.

It sounds like you started out in TurboTax Free but upgraded to Standard.  If you have not already paid the fee, you will need to start your income tax returns from scratch.