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I bought TurboTax Standard but cannot access my 2021 returns. I think they are in TurboTax Online -which is different I guess. Any suggestions?

how do I access TurboTax online chat?
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I bought TurboTax Standard but cannot access my 2021 returns. I think they are in TurboTax Online -which is different I guess. Any suggestions?

You can't transfer information from TurboTax Online into TurboTax CD/Download.