Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
wysec
Returning Member

I can not fill at TurboTax 2023

Hi, 

I can not fill my return 2023.

I can not see any lock before I use Turbo2022 and Turbo 2021.

How can I cancel the lock in navigator.

Many thanks.

lockerlocker

3 Replies

I can not fill at TurboTax 2023

You are seeing new information for this tax season. Scroll down and choose your province then Continue at the bottom of the screen. You will be led through an interview which is collecting your information to enter in your return. When you are done the interview part and Profile, the menu items will be unlocked.

 

Thank you for choosing TurboTax,

 

wysec
Returning Member

I can not fill at TurboTax 2023

hi, 

I have finished the PROFILE part, but it is still not unlocked as you can see from the attached picture.

turbotax issue02.png

I can not fill at TurboTax 2023

Please continue to answer the questions through the interview and you will soon reach the next part where all will be unlocked.

 

Thank you for choosing TurboTax.