Try downloading TurboTax CD/download edition using one of the links on this page: https://turbotax.intuit.ca/product/download/index.jsp
There are also instructions on the bottom on how to install the software.
If you are still unable to resolve this issue, please contact our phone support as they will be better able to assist you (*Not available for TurboTax Free users*). https://turbotax.community.intuit.ca/replies/3152013
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