I keep having difficulty signing in to my account

[steener1949]

Why do I continually have issues returning to my tax account?

[TurboTaxSusan]

You could be logging in with the user id different from the account you created your return in. 

It’s the combination of your user id and password that uniquely identify a TurboTax Online account, not your email address. So, it’s possible (and common) to have multiple user ids for a single email address. 

To see all your user ids: 

1. Go to the TurboTax Online sign in page and select the I forgot my user ID or password link. 
2. Enter your email address and select  Continue. 
3. A list appears with the user IDs associated with the email address you entered.

If you have TurboTax Live Assist & Review, here is how to talk to a Tax Expert:https://turbotax.community.intuit.ca/replies/3456106

[Philip Anaya]

Cannot sign in to Turbo Tax Desktop

[TurboTaxBrenda]

If you are using TurboTax Desktop there is nowhere to sign in. You only need to download your software and enter your license code. 

Or are you using TurboTax Online?