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I need to create a new return for 2020 but I am not permitted access to the 202 turbotax I purchased?

 
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I need to create a new return for 2020 but I am not permitted access to the 202 turbotax I purchased?

Can you please provide more information about your problem? What is the exact error message that you are getting?
 

Are you using TurboTax CD/Download or TurboTax Online?