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    partnersradiant
    New Member

    I purchased assist and review and booked appointments. How do I change or cancel these?

    When I go to the Assist & Review link in the program it just offers to purchase again
    posted
    ‎April 9, 2024 3:49 PM
    last updated ‎April 09, 2024 3:49 PM
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    5 Replies
    TurboTaxSusan
    Moderator
    Moderator

    I purchased assist and review and booked appointments. How do I change or cancel these?

    Are you using TurboTax CD/Download or TurboTax Online?

    ‎April 9, 2024 4:18 PM
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    partnersradiant
    New Member

    I purchased assist and review and booked appointments. How do I change or cancel these?

    I have the cd on my laptop and purchased this during login

    ‎April 9, 2024 4:26 PM
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    TurboTaxSusan
    Moderator
    Moderator

    I purchased assist and review and booked appointments. How do I change or cancel these?

    Have you tried clicking the link in the left side menu under "Review"?

    ‎April 9, 2024 4:52 PM
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    partnersradiant
    New Member

    I purchased assist and review and booked appointments. How do I change or cancel these?

    Yes, it just asked me if I want to purchase it

    ‎April 9, 2024 5:28 PM
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    TurboTaxSusan
    Moderator
    Moderator

    I purchased assist and review and booked appointments. How do I change or cancel these?

    Please try reinstalling TurboTax using the download from our website.  You can download the current version of TurboTax CD/download edition here:  Choose the 2023 TurboTax edition you need (for Windows). If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.

    ‎April 9, 2024 5:44 PM
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