I purchased turbo tax at costco and I have my activation code but I can't transfer my 2023 taxes to start my 2024 taxes?

[TurboTaxAniqua]

What version of TurboTax did you use last year? And which version are you using this year? 

If you used the online version last year and are using a desktop version this year, unfortunately, you can't import your previous tax year's data from TurboTax Online to TurboTax Desktop. TurboTax Online can't export anything other than a PDF file, and TurboTax Desktop can't open PDF files. Only .ttxx files 

Thank you for choosing TurboTax.

[renwick77]

how do I download that I have paid for

[TurboTaxSusan]

@renwick77 

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. 

If you have bought TurboTax Desktop, you can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows).