Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 

I've already paid fully for my online TurboTax (have receipt), but now when I'm actually trying to file, it asks me to pay first! I can't get past this. How to fix this?

I paid fully a few days ago, but did not file at that time (I have the email receipt). Now it asks me to pay again.
1 Reply

I've already paid fully for my online TurboTax (have receipt), but now when I'm actually trying to file, it asks me to pay first! I can't get past this. How to fix this?

Please reach out to our phone support team to help you.

 

Thank you for choosing TurboTax.