I've already paid fully for my online TurboTax (have receipt), but now when I'm actually trying to file, it asks me to pay first! I can't get past this. How to fix this?

I paid fully a few days ago, but did not file at that time (I have the email receipt). Now it asks me to pay again.

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I've already paid fully for my online TurboTax (have receipt), but now when I'm actually trying to file, it asks me to pay first! I can't get past this. How to fix this?

Please reach out to our phone support team to help you.

Thank you for choosing TurboTax.