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bhmartial
New Member

If my TurboTax order is wrong. How do I go back and change my charges?

If my TurboTax order is a wrong amount  how do I correct it?
1 Reply

If my TurboTax order is wrong. How do I go back and change my charges?

Unfortunately, there is no way to downgrade a TurboTax return. You would need to create a new return to go back to the original product. 

 

To start a new return, select “Start a New Return” from under “My Returns” in the top left corner. Once you have started your new return, you can select “View All Returns” from under “My Accounts & Returns”. Then delete the unwanted return by clicking the small Trash Can next to it or “Delete” under the return’s name.