Install TurboTax Canada & US on one computer

[clivemark1]

Installed TT 2024 Canada on my PC, we are Canadians. My wife is an american and must file US income tax. I have been doing this for years.

But ever since you changed the name, way back, from QuickTax to TurboTax it’s always been a nightmare to load both programs on the same PC. “TT Installer” requires you to uninstall the installed version because, surprise, they are both called TurboTax.

I need to have TT-Canada operational to look up info necessary to complete the TT-US filing for 2024.

I did speak with TT Support after long hold, lengthy conversation with Rep, who was very nice and was elevating it to tier 2 support, when we were disconnected.

Know, I KNOW this IS possible, because I have BOTH Canada & US TurboTax 2022 & 2023 up and running on my Windows 10 PC.

I just can never remember all hoops you have to jump through to do this. I only do it once a year and I’m not getting any younger.

Really would appreciate help, Thanks

[TurboTaxAniqua]

You can have both TurboTax US version and a Canadian version on the same computer. We know that you were not able to connect to Tier2 when you called. 

We suggest you to contact our Product support team again so they can screenshare, troubleshoot and fix the issue for you.

 Thank you for choosing TurboTax.   

[Clivemark]

Re: TT Canada & US versions on one PC.

Hi, I know this isn’t rocket science, I always manage somehow to do it every year. But always manage to forget by the next year.

I’m not bad with computers so if someone could just outline it with some hints, I could probably figure it out.

Otherwise I will call Support again and mention this email.

Thanks again,

Clive

[Clivemark]

I have now contacted the TT support team 3 more times. Wasting 30 to 40 minutes of both my time and TT customer support time.

With dual Canadian and U.S. citizenship my wife must, by law, file income tax in both countries. 

With TurboTax Canada 2024 desktop installed on my PC, TurboTax will NOT install TT US 2024.

Error: “TurboTax 2024 is already installed on this PC,  1) do you wish to Uninstall (no files will be lost), or 2) Repair existing program” presumably with TT US!

I have no problem explaining my TurboTax problem to any customer service agent. Even referring to this (my own) Customer support  answer from TurboTax Support.

But when they try to get an answer from, Tier 2 support, I get a plethora of useless answers:

1) You must load the programs one at a time, (Duh?).

2) You must have two PC’s to use both versions (Oh come on?).

3) If you uninstall one version it will Save all the relevant Forms. (Anyone who has really filed dual country income taxes knows full well that you must refer back and forward to correctly supply legal numbers to relevant Federal Income Tax Agencies.

4) You could load and unload each program when you need to!! (UNTRUE, I can never remember how I did it every year so far, but I have TurboTax Canada 2023 AND Turbotax US 2023 on my Windows 10 PC now and THEY BOTH WORK CONCURRENTLY.

5) The age old “pass the buck” phone Turbotax US at the following number, “they know how to do it. (THEY DON’T either).

OK, this is not a run-of-the-mill question, but there are 909,709 Americans living in Canada (as of 2022). Every one of which MUST file Canada AND US income tax. 

Come on people, Please just supply an approved TurboTax method of installing both Versions at the same time.

Please!!