Missing Return on Account

[laurinestpierre]

I started my 2023 tax return last week. Netfile was down so I couldn't; file. I paid for the service. Now the return is nowhere on my account. Support had no idea what they were doing. I have a payment receipt. 

[TurboTaxAniqua]

@laurinestpierre Please make sure to sign in into the correct year and use the right credentials to continue the return to file. You can also use Forgot my Username/Password option to recover your account details.