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    jzchee123
    Returning Member

    My online return reset and everything is gone

    I cant find a contact number to call.

    I had all my taxes done and was reviewing it. Getting ready with NetFile and all of a sudden, my return reset to zero. It reset to asking my SIN.

    I have also paid for a standard return and now the bottom left says to "upgrade".


    Can you guys recover the the last saved version?

    posted
    ‎October 31, 2019 6:11 AM
    last updated ‎October 31, 2019 6:11 AM
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    1 Reply
    TurboTaxMary-Ann1
    Level 13

    My online return reset and everything is gone

    We're sorry for any inconvenience to you.  Please use the following FAQ to contact customer support.

    https://turbotax.community.intuit.ca/replies/3152013

    ‎October 31, 2019 6:11 AM
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    933
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