Not able to download 2024 tax year Home & Business software

[barb49]

Windows 10 PC Desktop

Purchased a License Key for Home & Business. The 'box' shows "download only"

Have gone to turbotax.ca/download, clicked on the 'download' button for Home & Business, but all that downloads is a crdownload file that NEVER seems to open.

I am using Microsoft Edge. 

So now what? At least with a CD, I could actually load it on the computer.

[myeager58]

I am having the exact same problem!!

[TurboTaxAniqua]

For installation issues, make sure you are following these points: 

You have the administrator rights on the profile you are installing TurboTax on 

You are not trying to install on a cloud 

Turn off your antivirus software and Windows Defender, before installation 

If the error persist, we suggest you to contact our product support by phone. 

Thank you for choosing TurboTax. 

[Delphision]

I downloaded using Chrome. No issues but to purchase another licence, I had to use Edge.