ON479–A CARE tax credit reassessment error on 2021 to 2023 turbotax filing

[TurboTaxVeronique]

@JMed25 Once your documents have been sent and received, you should receive an email from Accuracy Guarantee. Please check your spam or junk mail.

If you haven't receive anything, please let us know.

Thank you for your patience and choosing TurboTax.

[SteveFromCanada]

The courier reported delivery to you guys last Monday in my case, and I've received no email at all, how do we let you know we've received nothing?  Hopefully not phoning in?

[JMed25]

@TurboTaxVeronique  Hi Veronique, my documents were mailed in back in early March and I have yet to hear back from anyone. I’ve called in and no one is able to give me a status update. Can you please reach out to me and let me know what else I can do to get my claim escalated.

[tonyhummm]

Hi there @TurboTaxVeronique 

I submitted my documents March 28th to 8 Spadina Avenue Toronto.

When should we get a response from accuracy guarantee department?

Anthony Hum 

Thank you 

[Ewoolley]

Hello we sent our claim mid March and have yet to hear anything back. Via email is there a contact number to confirm it is being processed 

[TurboTaxVeronique]

@SteveFromCanada No need to call in. They will reach out to you shortly.

We will send an AG form as a FYI, so that they know you are waiting on a reply. 

Thank you for your patience and choosing TurboTax.

[TurboTaxVeronique]

@JMed25 I will send you a private message shortly. To access it, please log in to your TurboTax community account and click on the envelope icon in the top right-hand corner.

[Jburge6]

WHY is this so difficult for us to access?

WHY does it require a PRIVATE MESSAGE to access these forms?

WHY cant these forms be made readily available on your website?

WHY are we waiting hours to days for responses from your agency?

WHERE is the accountability?

[krikkec]

@TurboTaxVeronique I also mailed in a claim to the Spadina address that was delivered on March 10th and I have received zero confirmation that it has been received to the correct department. 

[TurboTaxVeronique]

@tonyhummm  They will reach out to you shortly.

We will send an AG form as a FYI, so that they know you are waiting on a reply.

Thank you for your patience and choosing TurboTax.