ON479–A CARE tax credit reassessment error on 2021 to 2023 turbotax filing

[michael_ribeiro]

I have used Turbo tax for the last couple decades. Filled a joint form with my wife and I where I put childcare tax credits but got the ON479-A CARE credit applied but was ineligible for due to income. It was an error in the program. Not sure how to address this as it's not a small amount and interest applied. Presuming the 100% Accurate Calculations Guarantee should have caught this for the 2021 to 2023 tax years as we just got our reassessment stating the error. 

[wonglam]

I encountered the same problem with the form ON479-A  too. Since this form is incorrect, I got notice of re-assessments for 2021, 2022, 2023 from CRA recently.  I reported the problem to Turbo Tax and they don't seem to have a clue of what went wrong.

[lshapiro]

I have the same issue. 

This is completly on Turbotax to resolve.

[TurboTaxAniqua]

TurboTax Canada FAQ tells you how you can submit a claim under the TurboTax 100% Accurate Calculations Guarantee: https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/submit-claim-tur...

[wonglam]

On Feb 26, 2025, I called Turbo Tax at [phone number removed] around noon time to speak with Modupe about the problem with the form ON479-A. She told me she could not open the form ON476-A from her end and could not help me.

I called Turbo Tax again after1 p.m. on Feb 26, 2025 to speak with Yuval. He understood the issue of ON 479-A did not calculate correct family income on the form. He tried to connect with a higher-level agent to address this issue. Yuval put me on hold for over 1.5 hours to wait for a higher-level agent. The higher-level agent finally became available but he or she did not even speak to me and concluded that the issue of ON 479-A not populating correct family income is a user error, not a software error.

Then I got a link from the Turbo Tax Aniqua (Moderator) around 8:50 p.m. on Feb 26, 2025 about how to submit a claim under the Turbo Tax 100% Accurate Calculations Guarantee.

On Feb 27, 2025, I tried to follow Step 2 of preparing the claim as outlined in the link.
Step 2
Go to our Contact Us page.
Follow the prompts and enter your information. Once you've entered your info, a phone number and incident ID will appear. Make a note of your incident ID. Call the number provided. A specialist will process your claim.

I went to Contact Us page and found no prompts to follow. I only saw the following:
Our experts are ready to help you. There are multiple ways to get in touch with us.
>Post a question in community
>Contact us on social media
>Use TurboTax Live
>Call us
You can call customer support at [phone number removed].

So I called the customer support at 9:45 a.m. on Feb 27, 2025 to submit a claim under the Turbo Tax 100% Accurate Calculations Guarantee. The agent Gen told me that Turbo Tax is currently conducting an investigation on the childcare credit issue under the reference number of INV-1344-6724-0510-2063-616. Gen advised me that there will be a fix to this childcare credit issue for the 2024 filing very soon. When I asked her to help me to submit a claim for 2021, 2022, and 2023, she did not know anything about the 100% Accurate Calculations Guarantee or how to submit a claim. Gen kept telling me to contact CRA to amend the returns for 2021, 2022 and 2023 for the childcare credit errors and assured me that this error will be fixed for the 2024 filing very soon.

After spending over 1 hour on the phone with Gen, she finally understood that we cannot amend the tax returns once CRA sent out reassessments. Gen then agreed to find a way for me to submit a claim. Gen’s suggestion for filing a claim is to write a letter to Intuit and wait for their reply. This is totally different than the procedure outlined in the link sent to me by Turbo Tax Aniqua (Moderator).

If anyone can help sorting out what the next steps should be, I would be appreciative.  It is quite frustrating getting the run around and conflicting messages.

[krikkec]

Currently on the hold with customer service with the exact same issue......