Purchased TTBusiness Incorporated to prepare our 2016 return, we have not received our download or key. Need to file before the end of Dec and would like to finish.

[TurboTaxCody · Accepted solution]

Hi jsmanagement:

We are aware that the 2016/2017 software is still in pre-order status, the software download link as well as your installation key code will be sent to you as soon as it is available later in December.

If your return is due at the end of December your year end must be before November 1, 2016. This means that you can use TurboTax Business Incorporated 2015/2016 (this software covers years ends from November 1, 2015 up to October 31, 2016). All Business Inc software has a period of November 1 to October 31 due to CRA's licensing timeline.

If you want to purchase the 2015/2016 version to complete your taxes immediately please go to Prior Year taxes under the Products and Pricing menu. Here is a link:  

https://turbotax.intuit.ca/tax-software/prior-year-taxes.jsp

https://turbotax.intuit.ca/tax-software/prior-year-taxes.jsp

https://turbotax.intuit.ca/tax-software/prior-year-taxes.jsp

If you will not be completing any T2's with year ends after November 1, 2016 in the near future, you are welcome to request a refund for your 2016/2017 preorder. This can be done by phone at 1-866-438-8020 or by following the procedure here:

https://turbotax.community.intuit.ca/questions/1190048-how-do-i-get-a-refund-for-a-turbotax-product

https://turbotax.community.intuit.ca/questions/1190048-how-do-i-get-a-refund-for-a-turbotax-product

I hope this information is helpful. If you have any additional questions please contact TurboTax Business Incorporated support at 1-866-438-8020.

Regards,

-Cody

[Delphision]

You can reach business support here:

biz corp client services 1-866-438-8020 option 1