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ajwojeck
New Member

I was charged for TurboTax Live Assist when I never asked for it. I was expecting a choice and couldn't back up. Can't talk to anyone, I only get Automated service!

I can't go back to that page but it had the assist on the right; I clicked on the left.
2 Replies

I was charged for TurboTax Live Assist when I never asked for it. I was expecting a choice and couldn't back up. Can't talk to anyone, I only get Automated service!

I see that you chose TurboTax Assist & Review Deluxe Online 2025 and have never used expert help services. Please check your community inbox; I sent you a private message. I hope I was able to help you with this problem. 

 

Thank you for choosing TurboTax.

ajwojeck
New Member

I was charged for TurboTax Live Assist when I never asked for it. I was expecting a choice and couldn't back up. Can't talk to anyone, I only get Automated service!

I did receive a credit. Thank You

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