Netfile not accepting my return due to Capital gains form?

[Boosophina]

I have had the same issue this year. I tried to file last weekend and paid in full, only to get the message indicating I will receive an email when the form is ready. I tried connecting with a Specialist tonight (the chat bot said 20 minute wait) but that was 2 hours ago. I am not pleased with Turbotax.

[joelfarquhar]

I was able to get the T1 after paying by going back through the review pages.  One of them will suddenly have a link to the T1.  Still can't file right now though due to capital gains.  Little annoying.

[Stormygirl1]

I am so frustrated!!! Is there is no way to go back and fix whatever the issue is?  It sounds like TurboTax might be glitching and triggering some peoples returns to report capital gains or losses.  When I go to the detailed view of the online review we (my partner and I do taxes together) do not have any capital gains or losses however I did have a tiny amount of interest (under $200) from a savings account that appears on a T5.  Otherwise I can not understand why we aren't allowed to netfile?  So we are just supposed to wait for a message from TurboTax that we can file?  What if TurboTax is reporting something wrong - I wouldn't want to file if the CRA thinks either my partner or I sold property or have some captial gains or losses that we don't have.  How can I get help with this without paying for the expert online help thing - hardly seems fair.

[NRay2011]

my husband, and I do not have capital gains to report, and cannot file.  I’ve read through many peoples comments and tried looking to see if I had answered yes to selling a property, and I did not, does anyone have any other advice?  or is this specifically a TurboTax problem, where maybe I need to cancel payment and go to a different company?

TIA for any help

[Craig in Alberta]

I was able to print to pdf and file my return today. When I opened Turbotax, there were updates available which I installed. Then the program worked.

Prior to doing that, this morning, I spoke with a professional accountant who I've known for a few years. She said other tax preparation programs have had to update their programming because of the changes to the federal government's capital gains inclusion rate. But the problem with being unable to file is because of the tax preparation program, it is not on the government's end. So what we have been told by Turbotax is not the full story. Yes the capital gains inclusion rate changed, but Turbotax's programming changes to reflect the government's capital gains changes was the reason we've been unable to file.

I'll likely not use Turbotax again. The communication has been terrible. It would be a different matter if Turbotax had proactively issued a communication to us registered users explaining what the issue was and what was being done to address it. Each year, there seems to be more and more prompts to use expert service and audit defence, essentially upselling efforts. As I was completing my return today, there were two prompts to write reviews. I declined. It's funny how I get flooded with emails on badges I've earned from reading posts, and posting. So that aspect of Turbotax's programming is working. Yet they can't give us an update on the service we purchased their program for.

[dalechristensen]

What is the current status of "upgrade" to handle deferred capital gains change

[SteveDuff]

Appears resolved

[dalechristensen]

Netfile not accepting my return due to error stating "The sum of capital gains before June 25 in Box 52 and capital gains after June 25 in Box 53 of my T3 must equal the total capital gains."      My only T3 does not have either of these boxes on it.     What now??

[SteveDuff]

I experienced a similar issue. Recommend you enter "0.00" in boxes 52 and 53 (both before and after June 25) and it should not flag the addition error.