Unable to see messages from accountant with Full Service Deluxe 2025

[grimms]

Just got off our call with the accountant (very nice and helpful BTW) to prepare our 2025 taxes and they mentioned they would send us questions through chat. I couldn't see where that was on my screen. She sent a test message but we didn't see anything. 

Laptop with Windows 11, running latest Chrome browser. 

Went into settings and allowed pop-ups.

I did get an e-mail saying there's a message waiting for me. I clicked the link and signed in but this is all I see.  I have no idea what the message says. 

[TurboTax_Susan]

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please let us know and we'll get someone from the Full Service team to call you.

[grimms]

Thanks for the quick response. I just tried using Microsoft Edge and it looks exactly the same as it does in Google Chrome. 

Would it be possible to have a call tomorrow sometime after 10am Eastern time?

[TurboTaxAniqua]

I've just sent you a call-back request, as suggested by my colleague Susan. The Tax Expert's SLA for a callback is 72 hours. I mentioned your preferred time, as requested. They will get in contact with you. Thanks. 

[grimms]

Lindy just called and we worked through the issue. Chat is now working for me, thank you! 

[TurboTaxAniqua]

We're glad to hear that; thanks for the update!