Received an email about 40% discount but it's not applied to my order

[DMW8]

Is this 40% discount glitch still ongoing? I too received the 40% discount email. However, the discount is not applied at checkout even if I opened Turbotax via the sale link.

[Em51651 · Accepted solution]

FYI I made a request for a refund with the following link before the expiration of the 40% discount (expiration mentioned in the marketing email). I will post when I hear back!

https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/taxation/get-refund-turbota...

[TurboTaxBrenda]

The refund request form is for a full return of TurboTax software. 

We have sent you a private message. 

Thank you for choosing TurboTax.

[scb7]

I was waiting to collect the 40% emailed to me, was not able to get this deal and paid full price.

How can i request a refund?

thanks

[TurboTaxGinette]

Your discount request has been approved and will soon be processed. You can expect to see the refund appear on the original payment method used on the original order. Refunds are usually processed within 2-3 weeks, but processing time can vary based on your credit card company.

Thank you for choosing TurboTax.