Received an email about 40% discount but it's not applied to my order

[DMW8]

Is this 40% discount glitch still ongoing? I too received the 40% discount email. However, the discount is not applied at checkout even if I opened Turbotax via the sale link.

[Em51651 · Accepted solution]

FYI I made a request for a refund with the following link before the expiration of the 40% discount (expiration mentioned in the marketing email). I will post when I hear back!

https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/taxation/get-refund-turbota...

[TurboTaxBrenda]

The refund request form is for a full return of TurboTax software. 

We have sent you a private message. 

Thank you for choosing TurboTax.

[scb7]

I was waiting to collect the 40% emailed to me, was not able to get this deal and paid full price.

How can i request a refund?

thanks

[TurboTaxGinette]

Your discount request has been approved and will soon be processed. You can expect to see the refund appear on the original payment method used on the original order. Refunds are usually processed within 2-3 weeks, but processing time can vary based on your credit card company.

Thank you for choosing TurboTax.
 

[Serb]

This 40% glitch is still in place, it seems, or it's just a fake marketing offer, trying to get us through an email offer to use TurboTax again, go through all the steps of preparing our tax return and hope that we forget about that 40% off offer by the time we get to checkout screen:

Well, some of us didn't forget, and I don't see the promised 40% off reflected on my checkout screen either.

There is a coupon code field on the checkout screen too, so would you guys please provide me with a 40% off coupon to use when checking out then?

[TurboTaxVeronique]

@Serb Is it a promotion you received by email? 

We just sent you a private message.

[DMillan]

April 14, 2025

Seems to be an ongoing issue that turbo tax is waiting for it to expire ratter than correct the issue. Same tactics as last two years. Never received and no promotional discounts after clicking on the links. Once clicked on the link it wants to import your information so you are committed into buying the software at full price. 

I have gotten a few different marketing offers with no working links. But if you enter your payment or information their are no issues. 

[TurboTaxAniqua]

@DMillan A private message will be sent to you. To access it, please log in to your TurboTax community account and click on the envelope icon in the top right-hand corner.



Thank you for choosing TurboTax.