Received an email about 40% discount but it's not applied to my order

[Em51651]

Hi I received an email about a 40% off deal from TurboTax Canada but it didn't mention a code. After clicking on the email link, I can see the marketing page with an expected $24/return fee for Premier but when clicking on the "Get Started" button and signing in, it's not applied to my return that is in progress. Instead I see a fee of $34 instead of $40, probably from another promotion code.  Is also tried to type [phone number removed] as a coupon but it didn't work (I get an error "Voucher code is expired or invalid.").

https://turbotax.intuit.ca/offers/diy-anr-fs-promo-40-mar-27?priorityCode=[phone number removed]&cid...

It looks like a bug, is it possible to get a coupon code directly on the return's order page?

Thanks,

[mpocock1]

The exact same thing has happened to me. I am going to wait for a fix before paying.

Thank you.

[Moussi2]

We sent you a personal message. Please check your inbox in regards to that.

Thank you for choosing Turbotax.

[Em51651]

Hi @Moussi2 

Could you kindly resend it as i didn't receive your email. Thanks for your help!

[Moussi2]

Please kindly check your inbox now. 

[Char1001]

There was no code in the email and the offer didn't apply when I tried to check out

[TurboTaxSusan]

@Char1001 We don't send out discount codes. If you got a discount email, then that email will contain a link. You would click on the link, and then start your TurboTax Online return, or purchase TurboTax CD/Download (depending on what the discount was for).

[vlekun]

Hi, I've also received this email and the discount has not been applied at checkout. Can you please send me the correct information as well, thank you! 

[Em51651 · Accepted solution]

Didn't get a reply from the moderator but I called the support who said that it was a bug and to pay the fee and ask for a refund after that. I hope TT billing will honor what their support said to me!

[TurboTaxBrenda]

@vlekun we have sent you a private message.

Thank you for choosing TurboTax.