It sounds like the CD-ROM is spinning but it’s not automatically starting the installation. What you can do if nothing happens when you put the TurboTax CD in your CD drive: https://turbotax.community.intuit.ca/replies/2647711
If you can’t get TurboTax to install from the CD, you can also download an installation file here: https://turbotax.community.intuit.ca/replies/3001486
If you are still unable to resolve this issue, please contact our phone support as they will be better able to assist you (*Not available for TurboTax Free users*). https://turbotax.community.intuit.ca/replies/3152013
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