If you are still having issues, please try uninstalling & reinstalling. Uninstalling won’t delete any of your saved returns.
https://turbotax.community.intuit.ca/replies/2647640
https://turbotax.community.intuit.ca/replies/3001486
https://turbotax.community.intuit.ca/replies/3169457
If this doesn’t resolve the issue, please contact our phone support for further assistance. (*not available to TurboTax Free users*): https://turbotax.community.intuit.ca/replies/3152013
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