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hendi2017
New Member

When I loaded the cd I could hear it start for a couple of seconds and then it stopped, the program did not start and nothing came up on the screen - how do I access it?

It seems like the computer (windows) is not recognizing the program. What can I do to install properly?

1 Reply

When I loaded the cd I could hear it start for a couple of seconds and then it stopped, the program did not start and nothing came up on the screen - how do I access it?

I am sorry to hear that you are having this difficulty. Please download the software from our website, and try to install from there: https://turbotax.community.intuit.ca/replies/3001486

 

If you are still having issues, please contact our phone support as they will be better able to assist you (*Not available for TurboTax Free users*). https://turbotax.community.intuit.ca/replies/3152013