Why is my 2024 tax return missing from the list of previous returns?

[TurboTaxSusan]

If you used TurboTax Online, do you have more than one account? If so, the 2024 return might be there. Or maybe your return was done on a spouse/partner's account (if applicable)?

You can login to TurboTax Canada Online 2024 here: https://ww1.2024.ca.turbotaxonline.intuit.com/

[ybayanova]

This is not a satisfactory response. 

[TurboTaxAniqua]

Have you tried logging in to your account using the above link and the correct credentials? We do not have access to your return due to security and privacy concerns.

If you used TurboTax Online, use this link to log in to your account. ; https://ww1.2024.ca.turbotaxonline.intuit.com/

To access your 2024 return, ensure that you use the correct credentials (username and password).

If you have forgotten your password, use this link to reset your password: Reset Password.

[ybayanova]

I phoned your call centre and the Product group told me to use the 2024 URL - i can see all the tax docs there but the return shows as In Progress. They transferred me to the Tax specialists who said that the return was completed and filed (which is true - CRA got the return and issued my NOA). The Tax team cannot help me with that. They said it's a system glitch and the Product team should help, so - can someone on the tech side fix this?  Tax said the Audit Defense button would not be active if the return was incomplete. 

Thank you!

[TurboTaxAniqua]

I see you've used Full Service. Have you checked your email? Usually, you will receive an email with a copy of your filed return.

I have requested a call back from the Full Service department so that they can assist you in retrieving a copy of your 2024 tax return. 

[ybayanova]

Thanks. But this is not my ask. I need to see 2024 listed on my completed returns. Can you fix that? 

[TurboTaxAniqua]

If you used the same account, it should still be there. Unfortunately, we are unable to fix it on our end. Someone from that department will contact you and investigate this for you. We really appreciate your patience.