Are you using a foreign credit card? TurboTax Online only accepts Canadian or US Credit cards for payment, and therefore only accepts Canadian/US addresses on the payment screen.
If you don’t have a Canadian or US credit card, you can try purchasing a prepayment code from one of our retail partners. This page has a list: https://turbotax.intuit.ca/tax-software/where-to-buy.jsp
If you have an iOS or Android device, you can download our mobile app and then use ApplePay or GooglePay to pay for your return. You can read more about our mobile app here: https://turbotax.intuit.ca/personal-tax-software/mobile-app.jsp
If you are still unable to resolve this issue, please contact us by phone. To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/ . After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.
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