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Returning Member

Import quickbooks

When I try to import quickbooks (desktop) into TurboTax (desktop)  it says it can't open a quickbooks session.  I spent a fruitless hour with Turbotax help, which they told me they couldn't help and I should call quickbooks - maybe they might know the answer.  I have scoured the internet but am not seeing any answers to this particular issue.  I have the most current products for each program.  I have tried turning off firewalls and antivirus software, which didn't help.