Form 8812 bringing in wrong number on line 13.....from Credit Limit Worksheet A. Where can I see this worksheet?

[debbiek405]

My refund was adjusted due to Turbotax not calculating the Child Tax credit properly.....basically the number on Line 13 of Form 8812 was incorrect, and this number comes from the Credit Limit Worksheet A.  Has anyone else had this issue?

[DoninGA]

Line 13 on Schedule 8812 is a calculated number in the TurboTax program.  The calculation is based on the Credit Limit Worksheet A in the Schedule 8812 instructions.

Go to this IRS website for the Schedule 8812 instructions on page 4 for the worksheet - https://www.irs.gov/pub/irs-pdf/i1040s8.pdf#page=4

Is there a difference in what was calculated on the TurboTax Schedule 8812 Line 13 and the number that you calculate using the same worksheet?

[debbiek405]

Yes, the number that I get on the worksheet is very different from what Turbotax calculated

[DoninGA]

You will have to contact TurboTax support for assistance with this problem. 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[debbiek405]

Actually, I see that I originally only did Worksheet, but needed to do Worksheet B.  so the numbers DO match up.  However, I got a notice from the IRS that the calculations (by Turbotax)  were wrong :(

[DoninGA]

Then you will need to contact the IRS and speak directly with an agent to resolve this issue.  If the notice you received has a phone number to contact the IRS, use that number.

Otherwise use the main contact number and follow this procedure to speak with an agent -

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.