capital gains/losses not getting calculated from T5008 data

[HatchS]

why is the turbotax software not calculating capital gains/losses from the T-slips entered (ex. T5008 data entered in the software)?

[TurboTaxSusan]

Please check that you have selected a "Type Of Income" & entered a date of disposition on your T5008 slips.

[HatchS]

I have ensured that all settings in TurboTax are correct, including designating the transactions as capital gains and entering the correct disposition dates. However, despite spending 1.5 hours on a call with TurboTax support last night, the issue remains unresolved, and they were unable to provide a solution. Given the cost of the software, I am disappointed that I am unable to access prompt and expert assistance to resolve this technical issue.